https://www.vidensus.eu - Welcome to vidensus.eu!
§ 1 Scope, provider, contract language
(1) These general terms and conditions (hereinafter „terms“) apply to all contracts between Bonavivet UG (haftungsbeschränkt), Adolf-Kaschny-Straße 19, 51373 Leverkusen, Germany, Cologne Local Court commercial register HRB 101396 (hereinafter „we“ or „us“) and customers concerning the use of vidensus.eu and the advisory services offered there, in the version valid at the time each contract is concluded.
(2) Our offer is directed exclusively at consumers who have reached the age of 18. Deviating terms of the customer do not apply.
(3) The contract language is English. These terms can be viewed, saved and printed at any time at https://www.vidensus.eu/EN/content/agb.php.
§ 2 Service, entertainment character, limits
(1) We offer life counselling by telephone, chat and e-mail, in particular card reading, astrology, similar spiritual counselling and coaching. The counselling is provided by advisors engaged by us. We are your contractual partner for all services booked on vidensus.eu.
(2) The counselling serves the purpose of entertainment and personal orientation. It does not replace any medical, psychotherapeutic, legal, tax or financial advice and is not a crisis intervention. We give no warranty for predictions, interpretations and recommendations. Decisions you take on the basis of a counselling session are your own responsibility.
(3) In acute emergencies please contact the emergency number 112 or a crisis helpline in your country. Our advisors cannot help in such situations.
(4) Telephone counselling takes place by call-back from our system or by dialling a service number. The channels an advisor offers (telephone, chat, e-mail) are shown in the advisor's profile; bookable in each case is the channel marked there as available.
§ 3 Registration and user agreement
(1) Use requires free registration. Upon completion of the registration a free user agreement concerning the customer account is concluded, governed by these terms.
(2) You are obliged to provide truthful information when registering and to keep your data up to date. The customer account is personal. Access data must be kept secret; transfer to or use by third parties is not permitted. Only one customer account per person is permitted.
(3) For activation we verify your telephone number by means of an activation call. Without verification no counselling can be booked.
§ 4 Booking of paid counselling, prices, billing
(1) Each top-up of your customer account and each counselling session is a separate contract, distinct from the user agreement. Before each paid order we inform you about the service, the price and the payment method. The contract is concluded when you confirm the order using the button „order with obligation to pay“ (or an equivalent wording).
(2) All prices are final prices in euros including statutory value added tax.
(3) Counselling sessions are billed at the per-minute price shown in the profile of the respective advisor, for each minute commenced, and are debited from your credit. In the case of a call-back to a mobile number, the mobile surcharge shown during the ordering process is added for each minute.
(4) A session ends when you or the advisor hang up or when your credit is used up. Shortly before your credit is used up we notify you during the session, as far as technically possible.
(5) We provide invoices and account statements to you electronically in your customer account. By registering you consent to this.
§ 5 Payment
(1) Top-ups are payable in advance. We offer the payment methods shown during the ordering process, currently credit card, Apple Pay and Google Pay, PayPal, Klarna, Pay by Bank as well as SEPA credit transfer (advance payment). SEPA direct debit is offered only after separate activation. If a surcharge applies to a payment method (currently with Klarna 0.49 euros for top-ups below 29.95 euros), we show it before the order. We may exclude individual payment methods in an individual case, for example in the event of suspected abuse or previous chargebacks.
(2) By choosing an online payment method you authorise us or the respective payment service provider to collect the amount at the time of the order. For purchase on account or instalment purchase via Klarna, the terms of Klarna apply in addition.
(3) If a chargeback for which you are responsible occurs (for example a returned direct debit or a card chargeback without justified reason), we may claim compensation for the loss incurred by us. For this we charge a lump sum of 10 euros. You remain free to prove that no loss or a substantially lower loss has occurred. Until settlement we may block the customer account.
§ 5a Purchases in the app
(1) In our app for iPhone and Android you can also purchase credit via the Apple App Store or Google Play. One-time top-ups and subscriptions with a term of one week each are offered. The price and the amount of credit are shown to you in the app before the purchase. In the app, credit is shown in Coins.
(2) The contracting party for purchases in the app is MIMP TECH UG (haftungsbeschränkt), Fuggerstraße 39, 52351 Düren, Germany. The purchase is processed via your account with the respective app store. For payment, billing and the management of your purchases, the terms of the respective store operator apply in addition. § 5 does not apply to these purchases.
(3) A subscription renews automatically for a further week each time unless you cancel it before the end of the current period. When you subscribe and with each renewal, the credit belonging to the subscription is credited to your customer account. You can cancel the subscription at any time in the settings of your store account. It then continues until the end of the paid period. Deleting the app or your customer account does not end the subscription.
(4) Credit from top-ups and subscriptions is available to you in your customer account for chat and calls.
(5) Once the one-time starting credit has been used up, use of the chat in the app requires a running subscription. Top-ups alone are not sufficient for this.
(6) § 7 applies to the right of withdrawal. You can also declare the withdrawal from a purchase made via an app store to the store operator.
§ 6 Free session, promotional credit, vouchers
(1) After verification of their telephone number, new customers receive either a free first session or a credit of 10 bonus minutes. Which of the two variants you receive is determined by our system at the time of activation; there is no entitlement to a particular variant or to a particular advisor. Scope, period of validity and, in the case of the first session, the assigned advisor are shown at the time of activation. Bonus minutes can only be used after your first top-up.
(2) Free minutes, bonus minutes, promotional credit and vouchers are tied to the customer account, are not transferable, cannot be paid out and can only be used within the period stated when they are granted. They are used up before paid credit.
(3) Promotional offers (for example reduced per-minute prices) apply only within the stated period and only to the advisors or customer groups named. Combining several promotions is excluded unless stated otherwise.
§ 7 Right of withdrawal
Consumers have a statutory right of withdrawal. Details, periods, the consequences of withdrawal and the model withdrawal form are set out in our withdrawal policy at https://www.vidensus.eu/EN/content/widerrufsbelehrung.php. You can also declare the withdrawal online at https://www.vidensus.eu/c.php?typ=widerruf.
§ 8 Customer obligations, reviews, reporting of illegal content
(1) You undertake to treat advisors respectfully, not to make any threatening, insulting or sexually harassing statements, not to request or exchange private contact details of advisors and not to record sessions without the advisor's consent.
(2) After a counselling session you can review the advisor. The review function is open only to customers who have actually used the counselling service. Reviews must be truthful and must not contain insults, personal data of third parties, advertising or unlawful content.
(3) We publish review texts only after a manual check. We do not use automatic filters for this. The star rating is included in the displayed average independently of this. Review texts that infringe paragraph 2 or the law are not published or are removed subsequently. We inform you of a rejection or removal by e-mail, stating the reason. You can lodge a complaint with us within 14 days; we will then review the decision again taking your arguments into account.
(4) You can report illegal content on vidensus.eu to us at any time via our contact form at https://www.vidensus.eu/c.php or by e-mail to . We confirm receipt, review the report promptly and inform you of our decision. The contact form and the e-mail address are at the same time our point of contact pursuant to Articles 11 and 12 of Regulation (EU) 2022/2065 (Digital Services Act).
§ 9 Liability
(1) We are liable without limitation for damage arising from injury to life, body or health as well as for damage based on intent or gross negligence on our part, on the part of our legal representatives or of our vicarious agents, and under the Product Liability Act.
(2) In the event of a slightly negligent breach of a material contractual obligation (an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely), our liability is limited to the foreseeable damage typical of the contract. Otherwise liability for slight negligence is excluded.
(3) We are not liable for the content of a counselling session within the meaning of § 2 paragraph 2, in particular not for predictions or assessments turning out to be accurate.
(4) We give no warranty for the uninterrupted availability of vidensus.eu and of the telephone connection. Maintenance work and faults at telecommunications providers may lead to interruptions.
§ 10 Term, termination, blocking
(1) The user agreement runs for an indefinite period. You can terminate it at any time without notice period and without giving reasons: via our contact form at https://www.vidensus.eu/c.php, by e-mail to the address stated in the legal notice, by telephone or by post.
(2) We may terminate the user agreement giving 14 days' notice. The right to terminate without notice for good cause remains unaffected. Good cause exists in particular in the event of false information, multiple accounts, breaches of § 8 paragraph 1, payment chargebacks without justified reason or suspicion of fraud or abuse.
(3) If good cause is suspected, we may temporarily block the customer account until the matter has been clarified.
(4) After the contract ends we delete your data unless statutory retention obligations prevent this.
§ 11 Data protection
(1) How we process personal data is explained in our privacy policy at https://www.vidensus.eu/EN/content/datenschutzerklaerung.php.
§ 12 Changes to the terms
(1) We may amend these terms where this is necessary for valid reasons, in particular because of a change in the legal situation or case law, because of technical changes or because of changes to our range of services, and provided the change does not unreasonably disadvantage you. Prices for services already booked do not change as a result.
(2) We will notify you of changes by e-mail at least four weeks before they take effect. If you do not object within four weeks of receiving the notification, the changes are deemed accepted; we will point this out separately in the notification. If you object, either party may terminate the user agreement with effect from the date the changes take effect.
(3) For individual top-ups and counselling sessions, the version in force at the time of the respective order applies.
§ 13 Dispute resolution, applicable law, final provisions
(1) We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
(2) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If, as a consumer, you have your habitual residence in another state, the mandatory consumer protection provisions of that state remain unaffected by this choice of law.
(3) You may only set off against our claims with claims that are undisputed, established by a final court decision or ready for decision, or that arise from the same contractual relationship.
(4) Should any provision of these terms be invalid, the validity of the remaining provisions remains unaffected.
Version: 07.09.2024